Tuesday, May 1, 2012

idrinkcoffee.com Is A Business That I would Not Deal With Again!

I hate to blog negatively, but today I am here to review a company that I feel has offered VERY POOR customer service.   I feel people should know these web companies who practice poor business ethics.
 Back in July, we ordered a rather large order with them.  We were shorted our Reg Barber coffee tamper with a Rancilio Logo on it.
  We take our coffee seriously!
  When I was finally able to get a hold of someone,  (you are always put to voice-mail), even when they say they are open, he informed me that the coffee tamper I ordered was no longer available and that they haven't updated their web page to reflect this.  Okay, things happen, and we will just get a regular Reg Barber Tamper, as discussed   Waited another week and a half and checked the post.  Still nothing. An unanswered phone call and then an email to them sparked this.... a reply email, I quote,
We are out of RB Rancilio Logo tampers. Didn't you get a Reg Barber Tall Bubinga instead? If not we will ship it to you today.
Best regards,
Duh....this was discussed already!  We were informed that you were out of the logo branded tampers as per your mistake on your web site. See above!
This is the last time I heard from them.  Two and a half weeks later, and three more emails (on top of the ones previous) and one more phone-call (unanswered and with no response to our voice-mail) after our initial order and we are still short our $70.00 coffee tamper.  (I know, you are probably thinking what fools we are to spend that kind of money on a bloody coffee tamper, but we really do take our coffee seriously.  Don't mind me, I haven't had my morning coffee!
To all you fellow Canadians and to whomever else they ship to, shop around.  I am sure you would get better customer service elsewhere!
A company with "Too quick excuses" for their blunders, and very little action!

Not to full of Cheers today!
I will keep you updated!

(1)A quick update.....just tried calling before I hit publish.  Had a warehouse guy answer the sales call.  Couldn't help me and said he would transfer me.  Sat on phone for five minutes listening to machinery or a moving vehicle???? with no transfer.  Hung up and tried calling back two more times.  Went to voice-mail :(
(2) Another up-date... We received our tamper finally.  Wrong color.  The original order was for black.    I give up.  God help us that we have no warranty issues.  Think twice before you deal with http://www.idrinkcoffee.com